Privacy Policy & WhatsApp Data Authorization
Explicit terms regarding WhatsApp messaging authorization, data processing, and limitation of liability.
GenLead is an independent software automation provider and is not affiliated with, associated with, authorized by, endorsed by, or in any way officially connected with Meta Platforms, Inc., WhatsApp LLC, or any of their subsidiaries. By linking your phone number or QR code to our platform, you explicitly grant GenLead authorization to process inbound and outbound messages solely on your business's behalf. GenLead and its operators shall not be held liable for any WhatsApp account suspensions, restrictions, service interruptions, or customer disputes.
1. WhatsApp Access Authorization & Consent
When you link your WhatsApp account by scanning the QR code or providing session credentials, you grant GenLead explicit permission and technical authority to:
- Receive inbound customer messages, inquiries, voice notes, and media sent to your business WhatsApp number.
- Process message contents using natural language AI models (e.g. Gemini, OpenAI) strictly to extract customer requirements, location, order specifics, and time preferences.
- Automatically dispatch automated replies in Singlish, English, or Sinhala adhering to your configured checklists and FAQs.
- Relay hot lead summaries to your designated notification phone via cellular SMS (via Notify.lk) and WhatsApp notification alerts.
2. Complete Limitation of Liability & Indemnification
To the maximum extent permitted by applicable law:
- Zero Liability for Account Enforcement: WhatsApp / Meta enforces proprietary automated spam and usage filters. You acknowledge that connecting any third-party gateway carries inherent platform risk. GenLead, its developers, affiliates, and hosting providers are strictly not liable for any temporary or permanent bans, message rate-limits, or delivery delays imposed on your WhatsApp number.
- No Liability for AI Interpretations: While our AI models are configured with strict guardrails and human escalation triggers, you remain solely responsible for validating final prices, bookings, and customer agreements. GenLead is not liable for incorrect quotes, missed appointments, or business misunderstandings.
- Indemnification: You agree to defend, indemnify, and hold harmless GenLead from and against any claims, damages, losses, or legal expenses arising from your use of the automated messaging service or any breach of third-party terms.
3. Customer Data Protection & Storage
We respect your business confidentiality and your customers' privacy:
- Encrypted in Transit: All communication between your WhatsApp instance, our API servers, and AI processing nodes is encrypted via industry-standard TLS protocols.
- No Data Resale: GenLead never sells, monetizes, or shares your customer phone numbers, inquiries, or lead data with any third-party advertisers or competitors.
- Data Retention & Deletion: You retain full ownership of your data. You may request permanent deletion of your account, conversation logs, and captured leads at any time through your business settings or by contacting administrator support.
4. Human Takeover & Safety Rules
Our platform is engineered with defensive anti-looping protections to ensure compliance with good messaging practices:
- 24-Hour Auto-Mute: Whenever you reply manually to a customer from your own mobile phone, the AI immediately pauses and will not intervene for 24 hours.
- Turn Caps: AI conversation loops are hard-capped to prevent endless automated exchanges.
- Instant Unlink: You can disconnect your WhatsApp session at any moment directly from your dashboard with one click.